Terms of Service

Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance and updates may temporarily affect service availability.

Account Registration

To access certain features, you must create an account by providing:

• Valid email address
• Secure password meeting our security requirements
• Accurate personal information

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Using strong passwords and enabling two-factor authentication when available

Your Responsibilities

As a user of our platform, you are responsible for:

• Lawful Use: Using the platform only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations
• Account Management: Maintaining the security of your account and password, and being responsible for all activity under your account
• Accuracy: Providing accurate, complete, and current information during registration and maintaining such information
• License Compliance: Using purchased products only in accordance with their EULA and your license type
• Content Respect: Respecting intellectual property rights of all creators and vendors
• Report Breaches: Immediately notifying us of any unauthorized access or security breaches
• Backup & Testing: Creating backups and testing products before relying on them for critical purposes
• Data Retention: Maintaining records of your transactions and licenses for your records

Prohibited Activities

You may NOT:

• Violate any applicable laws, statutes, or regulations
• Infringe on intellectual property rights of others
• Upload, transmit, or distribute malicious software, viruses, or harmful code
• Attempt to gain unauthorized access to our systems, servers, or networks
• Engage in fraudulent activities, payment disputes, chargebacks, or money laundering
• Harass, abuse, threaten, defame, or discriminate against other users
• Share your account credentials with third parties or allow others to access your account
• Redistribute, resell, share, or transfer purchased digital products without authorization
• Reverse engineer, decompile, or extract source code from products
• Use the platform for commercial purposes beyond the scope of your license
• Perform automated scraping, crawling, or data mining of our platform
• Interfere with or disrupt the normal operation of the platform
• Attempt to circumvent security measures or licensing mechanisms
• Post spam, advertisements, or promotional content without authorization
• Impersonate others or misrepresent your affiliation

Enforcement

We reserve the right to investigate and take appropriate action against any suspected violations of this policy, including:

• Suspending or terminating your account
• Revoking access to products and services
• Withholding refunds
• Reporting violations to law enforcement
• Taking legal action to recover damages
• Banning your IP address from our platform

Content Standards

All user-generated content (reviews, comments, feedback) must be:

• Legal, accurate, and not misleading
• Respectful and non-discriminatory
• Original or properly licensed
• Free from offensive, abusive, or harassing language

Digital Product Licenses

When you purchase digital products from our marketplace:

• You receive a limited, personal, non-transferable license to use the product
• You do not own the underlying intellectual property
• Usage rights are defined by the specific product's End-User License Agreement (EULA)
• For software products, your use is further governed by the End User License Agreement (EULA) for additional restrictions and terms
• Each license is for single-user personal use unless a commercial or team license is purchased
• Redistribution, resale, or sharing of licensed products is strictly prohibited
• Commercial use requires a commercial or enterprise license

See our End-User License Agreement (EULA) for complete license terms.

Platform Intellectual Property Rights

All content on SolvXYZ is protected by copyright and other intellectual property laws, including:

• Design, layout, and user interface © SolvXYZ
• Logo, trademarks, and brand identity © SolvXYZ
• Platform software, code, and documentation © SolvXYZ
• Marketing materials, descriptions, and promotional content

Unauthorized reproduction, modification, or distribution of platform content is prohibited.

Third-Party Vendor Content

Products sold by third-party vendors on our platform:

• Remain the intellectual property of the original creator/vendor
• Are protected by their own copyrights and licenses
• Vendor is responsible for ensuring originality and non-infringement
• We provide marketplace services but do not claim ownership of vendor products
• Disputes regarding product IP should be directed to the vendor with our assistance

User-Generated Content

By submitting content to our platform (reviews, comments, feedback, support tickets), you:

• Retain ownership of your original content
• Grant SolvXYZ a non-exclusive, worldwide, royalty-free license to use, display, modify, and distribute such content
• Grant us the right to use your content for customer support, platform improvement, and marketing purposes
• Warrant that your content does not infringe third-party rights
• Understand that public reviews may appear on product pages indefinitely

Copyright Infringement & DMCA

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA) and similar laws worldwide.

• Report Infringement: If you believe a product violates your copyright, contact us at contact@solvxyz.com
• Information Required:
  • Your contact information
  • Description of the infringing content
  • Description of your original copyrighted work
  • Statement of good faith belief that use is unauthorized
  • Signature (physical or electronic) and verification under penalty of perjury
• Counternotice: Vendors may file a counternotice if they believe content was removed in error

Pricing and Payments

• All prices are displayed in the currency specified on the platform (primarily USD and INR)
• Prices are subject to change without notice. Price changes will be effective immediately upon posting on the Site
• Price displayed at checkout is the binding price (changes after checkout do not apply)
• Payment is required before product delivery
• We accept multiple payment methods as displayed during checkout:
  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Razorpay (India/International)
  • Stripe (Credit Cards, Google Pay, Apple Pay)
  • PayPal (International)
  • Other local payment methods as available

Payment Processing & Security

• Secure Processing: All payments are processed securely using industry-standard encryption (SSL/TLS)
• PCI-DSS Compliance: We comply with Payment Card Industry Data Security Standards
• Third-Party Processors: Payments are processed by Razorpay, Stripe, PayPal, or other authorized payment processors
• No Direct Storage: We do not store complete credit card information on our servers
• Fraud Prevention: Payments are monitored for fraudulent activity
• Transaction Records: You will receive email confirmation with transaction ID and invoice

Taxes and Fees

• Product prices exclude applicable taxes and VAT
• Applicable taxes (GST, VAT, Sales Tax) will be calculated and added during checkout based on your location
• International purchases may be subject to import duties and taxes in the buyer's country
• For Indian customers: GST (18%) applicable as per Indian law
• We provide itemized invoices showing all charges

Digital Product Delivery

• Products are delivered electronically via download links
• Download links are provided immediately after successful payment
• You are responsible for downloading products within the specified timeframe
• We maintain download history in your account for re-downloads

Refund Eligibility

Refunds may be considered for:

• Products that are significantly different from their description
• Technical issues preventing product use
• Duplicate purchases made in error
• Fraudulent transactions

Refund Process

• Contact our support team within 30 days of purchase
• Provide detailed explanation of the issue
• Allow up to 14 business days for refund processing
• Refunds are processed to the original payment method

Key Privacy Points

• We collect only necessary information for service provision
• Your data is protected with industry-standard security measures
• We do not sell personal information to third parties
• You have rights regarding your personal data

Third-Party Product Disclaimers

Regarding digital products sold by third-party vendors:

• We do not verify, test, or endorse vendor products
• Product quality, functionality, and compatibility are vendor's responsibility
• Vendor descriptions, claims, and specifications may not be verified
• System requirements and compatibility are buyer's responsibility to verify
• We provide the marketplace platform only; product results are not guaranteed
• Vendors, not SolvXYZ, are responsible for product performance

User Assumption of Risk

You assume all risks associated with:

• Using any products or services obtained through our platform
• Data loss, corruption, or theft
• System incompatibility or malfunction
• Business interruption or operational disruption
• Damage from viruses, malware, or malicious code
• Loss of profits, revenue, or anticipated savings
• Direct or indirect damages of any kind

You are responsible for maintaining current backups and verifying product suitability before relying on it for critical business purposes.

Platform "As-Is" Provision

SolvXYZ is provided on an "as-is" and "as-available" basis. We do not guarantee:

• Availability at any specific time
• Freedom from bugs or errors
• Security against all attack vectors
• Performance standards or uptime
• Support or assistance with all technical issues

Maximum Liability Cap

Our total aggregate liability for any and all claims related to this agreement, the service, or any product purchased shall not exceed the lesser of:

• The amount you paid for the specific product or service that gave rise to the claim, OR
• $100 USD (or equivalent in local currency)

This limitation applies regardless of the legal theory (contract, tort, strict liability, etc.), even if a remedy fails of its essential purpose.

Jurisdictional Exceptions

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. If such laws apply to you, these limitations may be partially unenforceable. However, we will limit liability to the fullest extent permitted by applicable law.

Termination by You

You may terminate your account and discontinue use of our services at any time by:

• Using the account deletion feature in your profile settings
• Sending written notice to contact@solvxyz.com
• Contacting our support team

Upon termination by you:

• Your account will be deactivated
• You forfeit right to access account features and services
• Previously purchased products may remain accessible for download (per license terms)
• No refunds will be provided for unused services or subscriptions
• Your personal data will be handled per our Privacy Policy

Termination by Us

We may terminate or suspend your account, access rights, and services at our sole discretion, including, but not limited to, a breach of these Terms of Service or the Acceptable Use Policy. Termination may be immediate and without notice if you:

• Violate these Terms of Service or the Acceptable Use Policy
• Engage in fraudulent activities or payment disputes (chargebacks, etc.)
• Abuse, harass, or threaten other users or staff
• Violate intellectual property rights
• Fail to pay for services or outstanding charges
• Use the platform for illegal purposes
• Pose a security risk to our systems or other users
• Engage in activities harmful to the platform's reputation

Termination for Cause (Immediate)

We reserve the right to immediately suspend, terminate, or ban accounts without warning for:

• Payment fraud or chargeback disputes
• License key sharing or account sharing
• Distributing or reselling protected products
• Malicious activity or system attacks
• Multi-account fraud schemes
• Threats or harassment
• Circumventing licensing or security measures

Effect of Termination

Upon termination of your account (by either party):

• Access Revocation: Your access to the platform and all services will immediately cease
• Account Data: Account data may be deleted after 90 days per our Privacy Policy
• Product Access: Products previously purchased may remain downloadable depending on your license type, but no new downloads are guaranteed
• Refund Policy: No refunds will be issued for termination due to violation of terms
• Surviving Provisions: Sections regarding limitation of liability, disclaimers, intellectual property, and governing law survive termination
• No Compensation: You are not entitled to compensation for deleted content or lost access

Dispute Resolution After Termination

If your account is terminated:

• You may appeal the termination decision within 14 days by contacting support
• Provide specific details regarding your appeal
• We will review and respond within 10 business days
• Our decision after appeal is final and binding

Governing Law

These Terms of Service and all disputes, claims, and causes of action arising from or relating to this agreement shall be governed by and construed in accordance with the laws of:

• For India-based users: The laws of India and the jurisdiction of courts in India
• For international users: The laws of India shall apply, with disputes resolved through international arbitration or courts in India
• Excluding: Any conflict of law provisions that would apply laws of another jurisdiction

Dispute Resolution Process

Before pursuing legal action, disputes shall be resolved as follows:

• Step 1 - Direct Communication: Contact our support team at contact@solvxyz.com with detailed description of the dispute
• Step 2 - Resolution Period: We will attempt to resolve your dispute within 30 days
• Step 3 - Escalation: If unresolved, submit formal written claim with supporting documentation
• Step 4 - Arbitration: Disputes may be subject to binding arbitration rather than court proceedings

Jurisdiction & Venue

You agree to:

• Exclusive jurisdiction of courts located in India
• Submission to personal jurisdiction of such courts
• Venue in courts having jurisdiction over SolvXYZ's place of business
• No right to jury trial

Exception: We may pursue injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

Class Action Waiver

You agree that any dispute or claim shall be brought in your individual capacity and NOT as:

• A plaintiff or class member in any purported class action
• A representative in any other representative proceeding
• Part of a collective action or opt-in lawsuit

Class actions are prohibited unless applicable law prohibits this waiver.

Right to Modify

We reserve the right to modify these Terms of Service at any time. Changes are effective:

• Immediately upon posting for minor clarifications or administrative changes
• 14 days after notification for material changes affecting your rights or obligations
• Your continued use of the service after changes constitutes acceptance of the new terms

How We Notify You

For material changes, we will notify you via:

• Email Notification: We will send an email to the address associated with your account
• Platform Notice: A prominent notice will appear on the platform when you log in
• Terms Update: Updated date shown at top of this page with "Last Updated" timestamp
• Change Log: Major changes may be summarized on this page

Right to Reject Changes

If you disagree with material changes:

• You have 14 days to notify us in writing of your objection
• You may terminate your account before changes take effect
• Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes
• You will not be entitled to refunds for termination due to changes

Version History

Users can always view:

• Current version of these terms
• Last updated date
• Changes made from previous versions

If you need a copy of previous terms versions, contact our support team.