Most of our products include free demo versions you can download and test at no cost. Simply download, test all features, and purchase the full version with no commitment required.
Not satisfied? We offer refunds within your product's refund window—no questions asked. Digital/Bundle: 7 days | Physical: 15 days | License & Renewal: 30 days
We're confident in our products and want you to be 100% satisfied. Test the demo, evaluate thoroughly, and if you're not completely happy after purchase, we'll refund you—it's that simple.
| Feature | Demo Version | Licensed Version |
|---|---|---|
| Cost | FREE | Paid |
| Core Features | ||
| Advanced Features | ||
| Priority Support | ||
| Updates & Upgrades | Limited | |
| Commercial Use | ||
| Refund Guarantee | N/A | (7/15/30 days) |
You are eligible for a refund on a licensed product if ALL of the following conditions are met:
Your refund request must be submitted within the specified refund window from your purchase date:
You must not have used the licensed product for any commercial purpose or resale. Personal evaluation and testing use is permitted within the 30-day period.
You have not already obtained a refund, replacement, or alternative compensation for this purchase. One refund per license is our policy.
The product must have been purchased directly from SolvXYZ or our authorized resellers. Licenses purchased from unauthorized third parties may not be eligible.
Your account must not have any history of fraud, abuse, or violation of our Terms of Service. We reserve the right to deny refunds for accounts with suspicious activity.
Because digital products are non-physical goods that are instantly accessible and cannot be returned, we have specific policies to protect both customers and our intellectual property:
Refunds may be DENIED if we detect:
License keys, software renewals, subscription activations, and license tier upgrades have their own refund policies. We offer a generous 30-day refund window for license products to ensure you have time to verify functionality.
When requesting a refund for a license activation issue, please provide:
The following purchases are NOT eligible for refund:
Refund requests made after the product-specific window (Digital/Bundle: 7 days, Physical: 15 days)
Auto-renewal periods beyond the initial purchase
Products marked "final sale" or purchased during clearance events
Products purchased as gifts (only the original buyer can request refund)
Purchases by accounts violating our Terms of Service
Products that show evidence of being shared or resold
We support various digital product types, each with specific refund policies. Check which type of product you purchased:
Refund Window: 7 Days
Software, e-books, digital documents, media files, templates, and other digital content. You have 7 days from purchase to request a refund if not satisfied.
Refund Window: 15 Days
Tangible items shipped to your address. You have 15 days from delivery to request a refund if not satisfied.
Refund Window: 7 Days
Bundled packages combining multiple products. You have 7 days from purchase to request a refund.
Refund Window: 30 Days
Software licenses, renewal services, license upgrades, subscriptions, and activation services. You have 30 days from purchase to request a refund if not satisfied.
When requesting a refund, you must select a valid reason. What reasons are available depends on whether you've downloaded the product:
In our system, "Downloaded" means you have actually downloaded and accessed the product file. Viewing a preview, demo, or thumbnail does NOT count as a download.
Our system tracks downloads automatically. When you submit a refund request, we check your download status and validate your selected reason against it.
| Refund Reason | If NOT Downloaded | If Downloaded | Evidence Needed? |
|---|---|---|---|
| Changed Mind | Allowed | Not Allowed | No |
| Bug or Technical Issue | Allowed | Allowed | Yes |
| Product Defect | Allowed | Allowed | Yes |
| Not as Described | Allowed | Allowed | Yes |
| Other Reasons | Allowed | Allowed | Recommended |
Our system prevents duplicate refund requests to maintain fairness and prevent abuse:
You cannot have multiple active refund requests for the same product in a single order. If you request a refund for a product, that product is locked from new refund requests until the current refund is either approved, rejected, or cancelled.
If you have a refund in these statuses:
You CANNOT request another refund for that product
If your previous refund is:
You CAN request a new refund for that product
Your download status affects your refund eligibility and available refund reasons:
All reasons available! Easiest to approve.
Based on actual product issues.
We track whether you've downloaded each product to ensure fair refund policies. Download status is checked automatically when you request a refund and may also guide which reasons are available in the request form. Your refund window depends on your product type (Digital: 7 days, Physical: 15 days, Bundle: 7 days).
When you request a refund, we calculate the exact amount you'll receive based on your original purchase:
You receive the full product price PLUS your proportional share of any taxes paid, MINUS your proportional share of any discounts applied to the order.
| Scenario | Item Price | Tax | Discount | Refund |
|---|---|---|---|---|
| Single item, no tax | $100 | $0 | $0 | $100 |
| Single item with tax | $100 | $18 | $0 | $118 |
| Single item with coupon | $100 | $18 | $20 | $98 |
| 2 items, refunding 1 | $50 of $100 | $9 of $18 | $10 of $20 | $49 |
When you request a refund, download access is automatically managed based on your refund status:
Download Status: BLOCKED
Your download is blocked while we review your refund request. This is to protect both your interest and ours during the decision process.
Download Status: BLOCKED
Download remains blocked while the refund is being processed to your payment method (3-5 business days).
Download Status: BLOCKED PERMANENTLY
Once refunded, you no longer have access to the product. To access it again, you must purchase a new license.
Download Status: RESTORED
If your refund is denied or cancelled, your download access is restored immediately.
When you click "Submit Refund Request," here's exactly what happens immediately:
Our system checks:
Selected products are immediately blocked from download with status "refund_pending". You cannot download them while the refund is being decided.
System calculates: Product Price + Your Share of Tax - Your Share of Discount. This figure is locked in immediately.
You receive a confirmation email with: Refund Request #, Products listed, Refund amount, Status tracking link. You can check status anytime in your account.
Request is logged with timestamp, your reason, description, and evidence. This creates a complete record for admin review and transparency.
We take security and transparency seriously. Here's how we protect your refund process:
Every refund request form uses a CSRF (Cross-Site Request Forgery) token to ensure security.
What it does: Prevents unauthorized users from submitting refund requests on your behalf. Each token is unique to your session.
Every action in your refund request is permanently logged.
Logged info: Timestamp, your reason, description, evidence uploaded, admin actions, and approval decisions.
Each refund request gets a unique number (e.g., #REF000123).
Use cases: Your confirmation email, status tracking, and any inquiries with support team - always reference your request number.
When your refund is processed, you receive a transaction ID.
For disputes: Use this ID with your bank if the refund doesn't appear within 3-5 business days.
You'll receive emails at each stage of your refund:
| Sent When | Contains | |
|---|---|---|
| Submission Confirmation | Immediately after your request is submitted | Request #, products, amount, tracking link |
| Decision Notification | Within 3-5 business days | Approved/Rejected status, reason if rejected |
| Processing Confirmation | When refund enters processing | Expected timeline and processing instructions |
| Refund Processed | When refund is processed to payment method | Transaction ID, amount received, timeline for receipt |
You can check all your refund requests anytime in your account:
Here's how the refund process works from start to finish:
Go to our Refund Request Page, select products, choose a reason, and provide details. You can upload evidence (screenshots) if needed. Submit securely using our online form.
You'll receive a confirmation email with your refund request number (e.g., #REF000123), summary of products, and refund amount. You can track status in your account anytime.
Our team reviews your request within 1-3 business days. We verify your purchase, check eligibility, examine any evidence you provided, and assess your refund reason.
We'll notify you via email with our decision: Approved, Rejected, or In Processing. If approved, your refund is authorized and enters the processing queue. If rejected, we explain the reason.
Your refund is processed to your original payment method. This typically takes 5-10 business days. You'll receive a notification when the refund is sent and provided with a transaction ID.
The refund appears in your account/bank. Timing depends on your financial institution. You're done! You can view the final refund status and transaction ID in your account.
Have questions about our refund policy? We're here to help!
For refund questions:
Please include your refund request number (#REF...) for faster response
Use our simple online form to submit your refund request
